I decided to sell (on eBay) my beloved Mulberry Scotchgrain laptop briefcase that I purchased way back in 2012 from Selfridges as I have hardly ever used it and I am raising funds for new bag purchases (as per usual!). I provided detailed photos and managed to sell it a few days ago (buyer said it would be perfect for her upcoming holiday). The buyer negotiated to not pay for shipping, and I agreed, thinking that I would be happy to eat the cost and move on. Special delivery was Â£26! Almost immediately upon receiving the bag, this buyer sent me this vitriolic message: "OK so the bag is clearly a fake. This has been confirmed by Mulberry head office as they never made this item, also by taking the bag to the Mulberry concession at selfridges manchester. I will be seeking a full refund from you? I will be seeking a full refund from eBay and I will be contacting my bank to chargeback the transaction and pursue you for a fraudulent transaction? Unless you confirm by return that you will take the bag back and provide a full refund immediately as the item is clearly not as described!!!!!!" She wants me to pay for return shipping - as she claims the bag is not genuine. That will have me out of pocket Â£50+ with no sale to show for it! Now, I no longer have a hard copy receipt as I purchased the bag so long ago but I do have the e-mail with the order confirmation and receipt of payment from Selfridges (including a thumbnail picture of the bag!). I haven't sold much on eBay but I am really concerned and have no idea what to do. eBay have not been very helpful - just saying we should work things out amongst ourselves before they can step in. I am just SO shocked and confused - even a quick google search would come up with old listings on 'Lyst' for the same bag. I have personally seen the exact same briefcase on sale at the Mulberry in Heathrow airport in 2014 so only a few years ago they were still selling it. How can she claim that Mulberry have never made this bag? I'm not sure I have any specific questions - I just feel sick to my stomach. I feel like I am being taken advantage of somehow and I'm worried that this unscrupulous buyer is going to use and damage my briefcase out of spite in some way before returning it. Has anyone dealt with anything like this before?? I feel eBay is very heavily centered towards buyers so I'm not sure how much help they will be. Feeling a bit traumatized! UPDATE: I think I have somewhat stupidly agreed to a return (even though I always list with 'no returns') now that the buyer has agreed to pay the return postage (although she still says her position is that its fake, even though I have sent her a copy of my e-mail receipt from Selfridges), but she is saying she can't return it until she's back off holiday in two weeks!!! WTF!!! What's to say she isn't using my bag on her holiday now and then returning it? I'm SO upset and frustrated by this. Are eBay any good if the bag comes back with wear or damage?? I'm going to try to assume the best to avoid going crazy but if my bag comes back damaged will eBay DO anything?